The restaurant suffered from weak branding strategies, leading to a lack of brand visibility and recognition. This, coupled with a boring web design, meant their online presence failed to engage and attract customers effectively. Their existing website, devoid of POS integration, became a hindrance to revenue generation.
A non-existent social media presence worsens their recognition. The absence of interaction on these platforms hindered their ability to connect with their audience, build brand recognition, and foster trust among potential customers.
To combat these challenges, Usmania required a complete overhaul. Bridging the gap between their online and offline branding, reshaping their brand identity, and revitalizing both in-store and off-store marketing strategies were essential to reverse the downward sales trend.